Subject: Fw: Tech Support Candidate - Sakshi Anand
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:20:05 +0000

no
________________________________
From: Sakshi Anand <[email-masked]>
Sent: Tuesday, June 21, 2022 12:24 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sakshi Anand

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sakshi Anand
E-mail  [email-masked]
Phone Number    (+91) 9306361093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar,delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Google internal softwares
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       Customer care executive         July 05 20k
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Try to login in incognito mode by clearing all caches and cookies
Check your internet connection
Try to restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings.
Click on Bluetooth.
Make sure the Bluetooth device is enabled on both the end on speaker and mobile phone.
Search for the Bluetooth name on the mobile phone.
Pair the device or click on the name of speaker under Bluetooth settings
Your device will get connected with the phone
What according to you makes you a good candidate for customer service or technical support job? I have the skills to resolve customer queries in timely manner considering Turn around time and
Decision making skills
Problem solving skills
Communication skills
Can understand the issue of the customer and have the ability to guide them correct steps without making to and fro emails nd calls
Can empathise customer if they are too disappointed
On a scale of 1 - 5 please rate your fluency in spoken English  5