Subject: Fw: Tech Support Candidate - Arashad Ali
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:17:20 +0000

no
________________________________
From: Arashad Ali <[email-masked]>
Sent: Tuesday, June 21, 2022 12:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Arashad Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Arashad Ali
E-mail  [email-masked]
Phone Number    (+91) 9555060847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix india        associate support Technical .Sr 22-70-03        00023
Previous Employer 1     wServe technology pvt. Ldt.     engineer support Technical
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I wil check the website name, is it correct or not if the name is correct will try to open in incognito mode. If the issue still persist will try in any other browser and will reset the browser as well. Also will check for internet connection and if the website is down for everybody, I mean we will check if there is any outage reported for that website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First will turn on the bluetooth on both devices after that will search for the name of my speaker's bluetooth in my mobile bluetooth list then will click on the name of my speaker's name to pair it with my mobile.
What according to you makes you a good candidate for customer service or technical support job? A good communication and make it effortless to customer and quick resolution.
One more important thing to make customer experience better is FCR (first call/chat resolution).
On a scale of 1 - 5 please rate your fluency in spoken English  4