Subject: Fw: Tech Support Candidate - Rajesh kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:17:03 +0000

no
________________________________
From: Rajesh kumar <[email-masked]>
Sent: Tuesday, June 21, 2022 1:08 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rajesh kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rajesh kumar
E-mail  [email-masked]
Phone Number    (91) 9319411544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      L1st Gali 9 asthal mandir sangam vihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Sql power bi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance         Tech support agent      15july  28000
Previous Employer 1     R R Parkon      Tech support    15 March 2022   27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if the URL i have entered is correct. If it is correct I will delete my cache and cookies of the browser and will try to reopen it in the same browser. If I will get the same error I will try to open it in new browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      To connect a Bluetooth speaker I will turn on the Bluetooth of the speaker and than I will open Bluetooth of the mobile phone and will go to the Bluetooth option in settings and will turn on the Bluetooth and will search the Bluetooth of speaker after clicking on add new device or search device option than after that I will be able to see the Bluetooth name on the mobile phone and will connect it to the speaker.
What according to you makes you a good candidate for customer service or technical support job? To be a good candidate for customer technical support one should know the process very well so that one can handle and can guide the customers in the better way. Candidate should have active listening of the problem and with giving the resolution to the customer candidate should follow THE which is transparency, humbleness and empathy with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4