Subject: Fw: Tech Support Candidate - Vishal Pathak Vishal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:14:45 +0000

no
________________________________
From: Vishal Pathak Vishal <[email-masked]>
Sent: Tuesday, June 21, 2022 2:01 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishal Pathak Vishal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishal Pathak Vishal
E-mail  [email-masked]
Phone Number    (91) 9586393942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Baroda
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Collabera pvt ltd       System Administrator            36000
Previous Employer 1     Stallion pvt ltd        IT executive    30 March        18000
Previous Employer 2     Hindustan Unilever      Servicedesk support     28 Feb  15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Open a new tab and see whether other websites are loading or not, like Google.com.

2. Check the internet connection in your pc.

3. If the internet is working fine, clear the browser cache and history or Reset the browser completely.

4. Website should be reachable after above troubleshooting steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 Power On the Bluetooth speaker.
2 Search the Bluetooth device on your cell phone.
  Go to Bluetooth settings and then search for
  available device.
3 Pair the device, and it's done.
What according to you makes you a good candidate for customer service or technical support job? First is Experience, and then communication skills.
Teamwork also place and important role here.
On a scale of 1 - 5 please rate your fluency in spoken English  4