Subject: Fw: Tech Support Candidate - neha pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:14:36 +0000

no
________________________________
From: neha pandey <[email-masked]>
Sent: Tuesday, June 21, 2022 2:03 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - neha pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    neha pandey
E-mail  [email-masked]
Phone Number    (+91) 9625783679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      mayur vihar phase1
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
handset, audio video devices, home appliances
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     ienergizer      jr.engg.        march2020       19000
Previous Employer 2     Tech Mahindra   customer executive      07/03/22        19000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We’ll look at these tips:

1-Use a website down checker
2-Use a ping checker
3-Run step-by-step diagnostics
4-Conduct a Traceroute
5-Use network and website monitoring software
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Pair a Bluetooth accessory:-
1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new 4-device, check under "Available devices" or tap More. Refresh.
5-Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? according to me The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

For me, customer engagement is really important because we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English  4