Subject: Fw: Tech Support Candidate - Dashrath Prasad
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 21 Jun 2022 10:10:21 +0000

no
________________________________
From: Dashrath Prasad <[email-masked]>
Sent: Tuesday, June 21, 2022 3:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Dashrath Prasad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Dashrath Prasad
E-mail  [email-masked]
Phone Number    (231501) 9162183260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      At this time I am staying at my house, if the jop lg goes somewhere, then it will be shifted there.
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sysnet private limited  Costumer support engineer       21 March 2020   19000
Previous Employer 1     PWC     Desktop support Engineer        20 May  19000
Previous Employer 2     Iqor    Costumer support engineer       11April         13000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we have to check that the data connection like lan, wifi, etc. fir hme have to be checked in second step brower ki settings. third steps is cables, hardware part check karna.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, bluetooth of both the device is to be turned on, and both will connect with each other by searching the device, if still not connected, then it will update the bluetooth driver, if still not done then check the hardware parts.
What according to you makes you a good candidate for customer service or technical support job? According to me, there should be such a candidate who can support both hardware and software. Only then the user's problems will be resolved.
On a scale of 1 - 5 please rate your fluency in spoken English  3