Subject: Tech Support Candidate - Renu Sharma
From: Renu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 06:08:27 -0400

Tech Support
Test

Name

Renu
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9627069866

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida, sector 71

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Postman

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

FarEye

Technical support l1 engineer

8th
june'22

23,400/-

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I'll check my internet if it's working
fine then I'll proceed further.

I can try by restarting the wifi or phone.

If still issue persists, then it can be because of more tabs are already open in
yhe same browser so I'll close them all and clear the history so that it can
load easily.

I can also do the clear cache/data of that particular browser in which I'm
trying to open that website.

And yes, I'll re-check the address of the website again.

Then do yhe reset settings of the phone.

Hopefully if the address is correct then the above-mentioned steps would
work.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

There're some easy ways to connect a speaker to
the android device and it can also depends on the different speakers.

1-Put the Bluetooth speaker into pairing mode.

2-Swipe down the top of phone screen

3-Tap and hold the Bluetooth icon.

4- Select the option to pair a new device

5-Select the Bluetooth speaker name.

6- It will show as connected.

Now the device is connected.

What according to you makes you a
good candidate for customer service or technical support job?

As I've good technical skills as well as interpersonal skills.
So I find this profile suitable for me because I've been working in the same
field for more 10 months and I can handle it.

I'm good in troubleshooting and other skills as per requirement.

On a
scale of 1 - 5 please rate your fluency in spoken English

5