Subject: Tech Support Candidate - Priasul islam
From: Priasul islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 04:56:06 -0400

Tech Support
Test

Name

Priasul
islam

E-mail

[email-masked]

Phone Number

(+91) 7348856633

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bengluru

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cameo global

customer support associate

29/06/2022

26000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.check
internet is connected or not

2.try another browser

3.can check from another device also

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
my speaker first

2. Turn on my bluetooth on my mobile phone

3.search for the device name

4.click on that particular device name

5.it will be connected automatically

What according to
you makes you a good candidate for customer service or technical support
job?

1.Should be active learner

2.should have ability to handle customer

3.should have good communication skills

4.Should be bold in technical field

5.Show empathy to the customer

On a scale of 1 - 5 please rate your fluency in
spoken English

5