Subject: Tech Support Candidate - neha pandey
From: neha pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 04:33:57 -0400

Tech Support
Test

Name

neha
pandey

E-mail

[email-masked]

Phone Number

(+91) 9625783679

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

mayur vihar phase1

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers
& Audio
handset, audio video devices, home appliances

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

ienergizer

jr.engg.

march2020

19000

Previous
Employer 2

Tech Mahindra

customer executive

07/03/22

19000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We’ll look at these tips:

1-Use a website down checker

2-Use a ping checker

3-Run step-by-step diagnostics

4-Conduct a Traceroute

5-Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Pair a
Bluetooth accessory:-

1-Swipe down from the top of the screen.

2-Touch and hold Bluetooth .

3-Tap Pair new device. If you don't find Pair new 4-device, check under
"Available devices" or tap More. Refresh.

5-Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

according to me The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

For me, customer engagement is really important because we're not just here to
answer or resolve their queries but also for them to treat us like a friend not
just a robot to help them out since we only got to talk to them once. Product
knowledge, phone skills are just basics that are easy to learn but a "can-do or
willingness to help attitudes" are something that you can do if you are
passionate on wat you are doing.

On a scale of 1 - 5
please rate your fluency in spoken English

4