Subject: Tech Support Candidate - Rajesh kumar
From: Rajesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 03:38:57 -0400

Tech Support
Test

Name

Rajesh
kumar

E-mail

[email-masked]

Phone Number

(91) 9319411544

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

L1st Gali 9 asthal mandir
sangam vihar

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Sql power
bi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Tech support agent

15july

28000

Previous Employer 1

R R Parkon

Tech
support

15 March 2022

27000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check if the URL i have entered is
correct. If it is correct I will delete my cache and cookies of the browser and
will try to reopen it in the same browser. If I will get the same error I will
try to open it in new browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

To connect
a Bluetooth speaker I will turn on the Bluetooth of the speaker and than I will
open Bluetooth of the mobile phone and will go to the Bluetooth option in
settings and will turn on the Bluetooth and will search the Bluetooth of speaker
after clicking on add new device or search device option than after that I will
be able to see the Bluetooth name on the mobile phone and will connect it to the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

To be a
good candidate for customer technical support one should know the process very
well so that one can handle and can guide the customers in the better way.
Candidate should have active listening of the problem and with giving the
resolution to the customer candidate should follow THE which is transparency,
humbleness and empathy with the customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4