Subject: Tech Support Candidate - Arashad Ali
From: Arashad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 03:19:43 -0400

Tech Support
Test

Name

Arashad
Ali

E-mail

[email-masked]

Phone Number

(+91) 9555060847

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix india

associate support Technical
.Sr

22-70-03

00023

Previous Employer 1

wServe technology pvt. Ldt.

engineer support Technical

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I wil check the website name, is it correct
or not if the name is correct will try to open in incognito mode. If the issue
still persist will try in any other browser and will reset the browser as well.
Also will check for internet connection and if the website is down for
everybody, I mean we will check if there is any outage reported for that
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First will turn on the bluetooth on both
devices after that will search for the name of my speaker's bluetooth in my
mobile bluetooth list then will click on the name of my speaker's name to pair
it with my mobile.

What according to you makes you a
good candidate for customer service or technical support job?

A good communication and make it effortless to customer and
quick resolution.

One more important thing to make customer experience better is FCR (first
call/chat resolution).

On a scale of 1 - 5 please rate your
fluency in spoken English

4