Subject: Tech Support Candidate - Atish Singh
From: Atish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 03:16:52 -0400

Tech Support
Test

Name

Atish
Singh

E-mail

[email-masked]

Phone Number

(122001) 7258954970

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive infortech

Technical analyst

30 sep

19000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-First we will check the browser it is up to
date or not.

2-clear the browser history.

3-checking the url also it's is correct or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-first we
power on the speaker and blutooth mode.

2-then we go the mobile Bluetooth option and search for the device.

3-then we find the name of the device which we have to pair the device with
phone.

4-then the blutooth will get connect with the device.

What according to
you makes you a good candidate for customer service or technical support
job?

Good communication skills, customer focus skills

On a
scale of 1 - 5 please rate your fluency in spoken English

3