Subject: Tech Support Candidate - Nitesh Singh
From: Nitesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 02:16:58 -0400

Tech Support
Test

Name

Nitesh
Singh

E-mail

[email-masked]

Phone Number

(9990231453) 9990231453

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector-55 Noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies

Senior Specialist

july

51,200

Previous Employer 1

Star Technical
Services

Desktop Support Engineer

42000

Previous
Employer 2

Itess Technologies

Desktop Support
Engineer

32000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device, some steps are-

1- Make Sure the Internet Connection Works

2- Check if the Website is Down for Everybody or Just Me

3- Browse a Cached Version of the Page

4-Disable Add-Ons and Other Interfering Software.

5- Check Your System Date/Time.

6- Clear Browser Cache.

7-nUse a VPN Service

8- Try a different web browser

9- Disable browser extensions.

10- Scan for malware.

11- Restart internet network.

12- Restart My Device

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1-Swipe
down from the top of the screen.

2-Touch and hold Bluetooth .

T3-ap Pair new device. If you don't find Pair new 4-device, check under
"Available devices" or tap More. Refresh.

5-Tap the name of the Bluetooth device you want to pair with your device.

5-Follow any on-screen instructions.

6-Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

Quick  response , Good Communication and interpersonal
skills, customer focus, approach and engage, be polite and a good listener.
problem solver, helpful, team builder and know how to engage the people
well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4