Subject: Tech Support Candidate - Sangeeta Kaur
From: Sangeeta Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 02:11:40 -0400

Tech Support
Test

Name

Sangeeta
Kaur

E-mail

[email-masked]

Phone Number

(+91) 9717289740

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
VoIP
Technical support Engineer of MS Teams

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix Pvt Ltd

Technical support Engineer

Working

55 K

Previous Employer 1

Accenture Pvt Ltd

Technical
support Engineer

30 June 2019

35 K

Previous
Employer 2

I energizer

Service desk agent

5 Fabruary 2016

22600

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 - Re start the computer.  2 - Check the
internet connection is working or not. 3 - Check if the Website is Down for
Everybody or for the one user.

4.Try clearing Firefox's cookies and cache.

5 - after clearing - Restart the device and it will start working.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Search for the Speaker Bluetooth device name and click on that for pairing.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you
offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

5 - Customer service skill

6 - Technical skill and knowledge.

7 - Comunication skill

8 - Providing resolution to the customer.

9 - Focusing on resolution more instead of issue.

10 -  professional call and email handling skill.

The candidate has a passion for technical support

The candidate comes off as honest and sincere

The candidate understands the bigger purpose of technical support.

On a scale of 1 - 5 please rate your fluency in
spoken English

5