Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 01:29:52 -0400

Tech Support
Test

Name

Shivam
Sharma

E-mail

[email-masked]

Phone Number

(91) 9027099753

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Globiva

Associate

10/12/2020

16500

Previous
Employer 1

Allianz

Assistant Coordinator

01/11/2021

23400

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I'll check my internet connectivity
and speed and if it seems to work, I'll try to clear cache and cookies and if it
doesn't work then I'll try to open the website on other browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

We need to swipe down from the top of the screen and make sure
that bluetooth is turned on then we touch and hold Bluetooth.

We'll see a list of paired devices, tap a paired but unconnected device. When
the phone and the Bluetooth devices are connected, the device shows as Connected
and if we want to pair a new device we can simply choose the device from the
"pair a new device list".

What according to you makes you a
good candidate for customer service or technical support job?

I think it is attitude, a person with a positive personality
will always be a good factor to any job. Someone who sees every problem as an
opportunity to improve or showcase their skill is a great addition to a company.
Second I think is education, though it is very important to some that you
finished at least a diploma in technology.

On a scale of 1 - 5
please rate your fluency in spoken English

4