Subject: Tech Support Candidate - Suraj Sharma
From: Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 00:26:53 -0400

Tech Support
Test

Name

Suraj
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8988015063

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nawada Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Masaichi India

Sr. Engineer

25000

Previous Employer 1

RSK INDIA PRIVATE LIMITED

Sr.
Engineer

20 August 2021

25000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
step is to Try to Reload or Refresh the Website.

Second Step will be Choosing the troubleshoot option given on that website .

Third step is to back out from the website and reopen it .

4th step will be to open it from another browser .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step1. open
Bluetooth on device

Step 2. Power on the Bluetooth speaker

Step 3. Ope device Bluetooth on and search for paring device and connect it

What according to you makes you a good candidate
for customer service or technical support job?

The
candidate is willing to go the extra mile for customer .

The candidate has the ability to look at a problem from many perspectives.

The candidate can work with other to develop a new solution or fix.

On a
scale of 1 - 5 please rate your fluency in spoken English

4