Subject: Tech Support Candidate - SOUVIK BISWAS
From: SOUVIK BISWAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 15:09:48 -0400

Tech Support
Test

Name

SOUVIK
BISWAS

E-mail

[email-masked]

Phone Number

(+91) 7278920221

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

KOLKATA, WEST
BENGAL

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Znome Solutions

Sr. Call Centre
executive

March 2020

24660

Previous Employer 1

Spectrum Linxys

Sr. CCE

April
2015

16210

Previous Employer 2

Saps XL Technologies Pvt.
Ltd.

TSR

February 2015

12000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all,I will check the internet
connections if it is working properly whether it's wireless connection or
wired.Then I will check the Router lights if everything goes fine or not.Then I
will go the check other browsers if that is working fine or not.Incase other
browsers are not working also then will check from the diagnostic steps for the
network issues from the settings or from the bottom right side corner of the
screen where the wireless signal shows.these are the steps normally I use to
check for troubleshooting.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Phone
setting,connection,bluetooth option turn on,connect with the Bluetooth device
shows on the screen.

What according to you makes you a
good candidate for customer service or technical support job?

Troubleshooting,fix the Issues of the customer,having
patience, politeness with the customer,active listening, probing, connect with
the customers while interacting.

On a scale of 1 - 5
please rate your fluency in spoken English

3