Subject: Tech Support Candidate - Jeevan NA
From: Jeevan NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 11:45:09 -0400

Tech Support
Test

Name

Jeevan
NA

E-mail

[email-masked]

Phone Number

(+91) 7404141691

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Karnal

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Limited

Telecom Eng./Administrator

NA

25000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will try to check the error type i.e.
whether it is a site error or an error caused at my end(machine). (We cannot do
anything if it is related to the site)

Will check the internet connectivity and connect the system to the internet if
its not connected.

Will try to clear the cache.

Lastly, can try to restart the device itself.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open the
bluetooth(from both ends).

Search the device (BT speaker) on mobile.

Connect to the device.

What according to you makes you a
good candidate for customer service or technical support job?

1. Experience of working with domestic and international
clients of over 3 years.

2. Effective communication skills.

3. Patience to listen customer.

4. Quick learner

5. Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4