Subject: Tech Support Candidate - Ambuj Kumar
From: Ambuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 08:40:39 -0400

Tech Support
Test

Name

Ambuj
Kumar

E-mail

[email-masked]

Phone Number

(74094) 79129

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 29

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vodafone idea

Enterprise Associate

Notice period
15 day

22000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Clear the browser cache

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open the bluetooth settings than find the
Device name than connect

What according to you makes you a
good candidate for customer service or technical support job?

Customer satisfaction customer problem solving

On a
scale of 1 - 5 please rate your fluency in spoken English

4