Subject: Tech Support Candidate - Shivanshu Mishra
From: Shivanshu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 08:36:32 -0400

Tech Support
Test

Name

Shivanshu
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7355902147

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
advance
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support
executive

31 Dec

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will ensure that my device is connected
to the internet. Then I will check if the website is down for some reason. Once
these checks are done I will try restarting the device.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all, I will turn on the Bluetooth on my phone. After that I will turn on the
speaker, once it is on I will long-press the pair button, Then I will go to the
Bluetooth setting and then tap on the speaker name and click on pair once
prompted for pairing.

What according to you makes you a
good candidate for customer service or technical support job?

As I have experience as a technical support executive, I have
assisted customers from all over the world with difficulties they were facing
with the application or while installing or downloading it. I can be an
excellent candidate to opt for.

On a scale of 1 - 5 please rate your
fluency in spoken English

4