Subject: Tech Support Candidate - Saurav Kumar
From: Saurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 08:11:08 -0400

Tech Support
Test

Name

Saurav
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7217752283

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
MSCE

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amity Software System ltd

Windows System
Administrator

working

32000

Previous Employer 1

Unyaur marketing pvt
ltd

IT
Support

18 may 2019

18000

Previous Employer 2

Xalta food &
beverages

IT Support

20 March 2018

11500

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all Open a new tab and check to see if
you can load another website like google.com

If you can,t open another site then check your net connection go to run and type
cmd then type ping 8.8.8.8 if ping is ok( then clear ur browser history &
cookied & cache. After clear history  check again. if runing is ok if not
so www.ndtv.com blocking from  Firewall) . if ping is not ok then chek Your
Network cable . may be Internet is down .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all on  Bluetooth  in Your Speaker .

then open bluetooth in your phone

then search Device name then then click on your Device name .

now you are connected to speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Sorry i don't know.

On a scale of 1 - 5
please rate your fluency in spoken English

3