Subject: Tech Support Candidate - Chitransh Gupta
From: Chitransh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 07:47:15 -0400

Tech Support
Test

Name

Chitransh
Gupta

E-mail

[email-masked]

Phone Number

(91) 8417000100

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
citrix

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Remote Desktop Support
Analyst

currently working

22000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to clear cache and cookies and then
will try to  flush dns from cmd window. I will also try to try with another
browser. If all the above doesn't help I will reach out to ndtv
support.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- switch on bluetooth in speaker and
mobile.

2- Search for device in mobile.

3- connect when device found.

What according to you makes you a
good candidate for customer service or technical support job?

As I have extensive experience in technical support with
various troubleshooting steps so I think I can resolve problem more quickly and
efficiently. Also i am good at empathizing user when they are furious with their
problems occurring repeatedly.

On a scale of 1 - 5 please rate your
fluency in spoken English

5