Subject: Tech Support Candidate - Seema Bisht
From: Seema Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 07:07:41 -0400

Tech Support
Test

Name

Seema
Bisht

E-mail

[email-masked]

Phone Number

(91) 7065390024

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida  sector 22

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Mobile phones support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienergizer

Technical
support Engineer

9-5-2022

18000

Previous
Employer 2

Intellect support services

Custom care executive

7-3-2019

11000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly we will check weather system is connected
with internet connectivity or not .

If it is connected than we will check whatsa the exact error  we are getting
after entering the mail it might be seppling error .

Next will check in another broswer it may error of particular browser that we
can't be able to open the website .

If there is no error like that than  definitely the website will be opened on
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the mobile phone Bluetooth and also
turn on the speaker and from mobile phone Bluetooth will search the nearby
available device for connectivity as the speaker visibility visible we can
easily able to connect it .

What according to you makes you a
good candidate for customer service or technical support job?

I have experience in the same field for more than 3 years and
another best part of is I am also a technical graduate in electronics and
communication engineering it will be additional benefit for me so that I can
easily make customers  to understand why they are getting error while using
their  product . And also able to satisfied them during calls and emails
whatever SOP is the process.

On a scale of 1 - 5 please rate your
fluency in spoken English

3