Subject: Re: Tech Support Candidate - Md Ibrahim
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 03:57:36 -0700 (MST)

average comm,immediate joiner 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 2:57:24 PM 
Subject: Fw: Tech Support Candidate - Md Ibrahim 

interview 

From: Md Ibrahim <[email-masked]> 
Sent: Friday, June 17, 2022 4:56 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Md Ibrahim 

	

	
			Tech Support Test 
		
	Name 	Md Ibrahim 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8434563706 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 62 noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Shiv shati developers 	Technical Support 	30 June 2022 	32000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First refresh the page, check network issues if any. Generally this type of problem is caused due to network issues. So I'll fix that and mostly It will work. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open your Bluetooth mobile settings then select add a new device, after your Bluetooth devices shows upon searching, press connect and it'll be connected successfuly. 
	What according to you makes you a good candidate for customer service or technical support job? 	I would like to describe myself as an ambitious, competent and a fast learner. And for me I'm a computer geek. I do my tasks given to me earlier than the deadline. As I'm a geek about tech so i found it very interesting to do my work. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5