Subject: Re: Tech Support Candidate - Ajay Verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 03:54:47 -0700 (MST)

wrong pronunciation,not fluent 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 2:57:45 PM 
Subject: Fw: Tech Support Candidate - Ajay Verma 

interview 

From: Ajay Verma <[email-masked]> 
Sent: Friday, June 17, 2022 4:53 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ajay Verma 

	

	
			Tech Support Test 
		
	Name 	Ajay Verma 
	E-mail 	[email-masked] 
	Phone Number 	(011) 9958077367 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tata consultancy services 	System administrator 	NA 	30,000 
Previous Employer 1 	Data glove it solutions 	Associate 	26 Feb 2018 	20,000 
Previous Employer 2 	Progressive info vision pvt ltd 	Desktop support Engineer L2 	Jan 2017 	11,265 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	These are the given below steps. 
1.first we will check the internet connection whether internet is working or not. 
2.we will try to open it in another browser. 
3.we will clear recent history, cookies and cache 
4.we will check the proxy settings in the internet browser properties. 
5.we will check the host files. 
6.we will add the website in compatibility settings. 
7.it could be a error from the server side. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	These are the steps given below. 
1.Open the settings app. 
2.Navigate to connected devices and turn on the Bluetooth toggle switch,if it's not enabled 
3.Select Bluetooth to view the options. 
4.Select pair new device to place the Bluetooth 
device in pairing mode. 
5.look for the Bluetooth speakers name on the list. 
6.Select the speakers name to connect to it.it takes a few seconds for the devices to pair.when done,the screen shows that the speaker is connected. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have all the necessary skills for the customer service or technical support job.i am fluent in spoken English.I am hardworking guy.I have all the technical knowledge about devices.I am time punctual.So all these qualities makes me perfect for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4