Subject: Re: Tech Support Candidate - Akash Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 03:52:47 -0700 (MST)

ok comm,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 3:01:16 PM 
Subject: Fw: Tech Support Candidate - Akash Kumar 

doubt but interview 

From: Akash Kumar <[email-masked]> 
Sent: Friday, June 17, 2022 10:42 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Akash Kumar 

	

	
			Tech Support Test 
		
	Name 	Akash Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7607549935 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
SAP, MFA 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Senior Analyst 	NA 	26666 
Previous Employer 1 	Sigma Mentors IT Solutions 	Process Manager 	Jul 2021 	30000 
Previous Employer 2 	Silicon Mentors 	Front End Design Engineer 	Nov 2017 	18500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Refresh my web page. 
2. Update my browser. 
3. Clear the Cache. 
4. Disable the third party browser extension. 
5. Test the internet speed. 
6. Restart the computer. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Swipe down from the top of the screen. 
2. Touch and hold Bluetooth. 
3. Tap 'pair new device'. 
4. Tap the name of the Bluetooth device that you want to pair with your device. 
5. Follow any onscreen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	A candidate must have these five qualities - 

1. Technical skills. 
2. Communication skills. 
3. Patience. 
4. Problem solving skills. 
5. Learning skills. 
6. Team work. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5