Subject: Re: Tech Support Candidate - Kalpana Chetri
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 03:33:28 -0700 (MST)

average comm,immdiate joiner 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 3:02:15 PM 
Subject: Fw: Tech Support Candidate - Kalpana Chetri 

interview 

From: Kalpana Chetri <[email-masked]> 
Sent: Friday, June 17, 2022 10:23 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Kalpana Chetri 

	

	
			Tech Support Test 
		
	Name 	Kalpana Chetri 
	E-mail 	[email-masked] 
	Phone Number 	(91) 7042533754 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Green park new delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Fis 	Team member Dx 	13 sept 2021 	30000 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check the Internet connection properly if it is working. 
2)I will delete all the cache and cookies from the history. 
3)I will check if any restriction is placed or not for particular website to open it. 
4)I will check if proper proxy is set up or not. 
5) If I am getting error in particular website then I will use other web browser to open it. 
After doing all this I will close all the application and restart the system again and launch website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)I will turn on the Bluetooth speaker and turn on the Bluetooth on it. 
2)After doing this will turn on the Bluetooth on the phone and search the name of the Bluetooth of speaker. 
3)Once I will find the speaker name over there then I will select it and connect the phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have qualities that makes a good technical support representative 1) Good technical skills 
2) Good communication skills 
3) Problem solving skills 
4)Patience 
5)learning skills 
6) Good listener 
7) Do my best to help the customer 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5