Subject: Tech Support Candidate - Sahil Chaudhary
From: Sahil Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 06:26:43 -0400

Tech Support
Test

Name

Sahil
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 9911343644

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MDM
Intune

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Senior Analyst

July
8th,2022

30000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If the error is site is blocked then will check
the further

Will check VPN services

Will check firewalls if blocking

Check by switching browser

Use IP instead of URL

Choose between proxies in the browser

Use browser extensions

Replace the DNS Server

Use Wayback Machine

Use RSS feed

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect a Bluetooth speaker

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too.

On a
scale of 1 - 5 please rate your fluency in spoken English

5