Subject: Re: Tech Support Candidate - Elton D'cruz
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Jun 2022 03:24:25 -0700 (MST)

called twice and earlier also,never answered call,left messages too 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 3:02:46 PM 
Subject: Fw: Tech Support Candidate - Elton D'cruz 

interview 

From: Elton D'cruz <[email-masked]> 
Sent: Friday, June 17, 2022 7:52 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Elton D'cruz 

	

	
			Tech Support Test 
		
	Name 	Elton D'cruz 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9717215103 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	North Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TechM 	Technical Support Associate 	NA 	20000 
Previous Employer 1 	NA 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st check what kind of an error it, based on it I'll proceed further. 
Troubleshooting;- Clear browser cache & history, relaunch the browser, check in incognito mode, try on a different browser, check for internet access, check if relevant access is present or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on BT speaker, turn on BT on mobile, search for speaker in the available device, click on the device to pair, device connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Ability to understand the users need/requirements. 
Able to empathize with the user. 
Able to communicate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5