Subject: Tech Support Candidate - PARUL JAISWAL
From: PARUL JAISWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 05:50:29 -0400

Tech Support
Test

Name

PARUL
JAISWAL

E-mail

[email-masked]

Phone Number

(+91) 8398982716

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Extra Marks Education pvt Ltd

Technical Support
Executive

working

25000

Previous Employer 1

vedansh institute for civil
services

Admission Counselor

Nov 2021

17000

Previous Employer 2

Aleph India QMS pvt
ltd

Technical Assistant

Aug 2020

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

After
getting error, firstly, we have to be sure the all letter using in website is
correct, should not be incorrect then  we have to check internet connection
whether its working properly or not, reconnect the LAN cable, reconnect to
internet manually, check the WIFI connectivity. if its not working the connect
to the hotspot with your phone after that retype it and search it will get
opened.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first of all, need to open the Bluetooth in
your mobile phone then power on Bluetooth speaker then refresh the list of
connectivity in Bluetooth connection. after getting option or name of required
name, click there the it get automatically connected.

What according to
you makes you a good candidate for customer service or technical support
job?

As i have years of experience in this field, can perform every
task on given time and i have all the required skills, knowledge and experience
which is suitable to the profile.

On a scale of 1 - 5
please rate your fluency in spoken English

3