Subject: Fw: Tech Support Candidate - Elton D'cruz
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:32:46 +0000

interview
________________________________
From: Elton D'cruz <[email-masked]>
Sent: Friday, June 17, 2022 7:52 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Elton D'cruz

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Elton D'cruz
E-mail  [email-masked]
Phone Number    (91) 9717215103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      North Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TechM   Technical Support Associate     NA      20000
Previous Employer 1     NA      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st check what kind of an error it, based on it I'll proceed further.
Troubleshooting;-  Clear browser cache & history, relaunch the browser, check in incognito mode, try on a different browser, check for internet access, check if relevant access is present or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on BT speaker, turn on BT on mobile, search for speaker in the available device, click on the device to pair, device connected.
What according to you makes you a good candidate for customer service or technical support job? Ability to understand the users need/requirements.
Able to empathize with the user.
Able to communicate.
On a scale of 1 - 5 please rate your fluency in spoken English  5