Subject: Fw: Tech Support Candidate - Mu arman Arman
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:31:25 +0000

no
________________________________
From: Mu arman Arman <[email-masked]>
Sent: Friday, June 17, 2022 10:28 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mu arman Arman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mu arman Arman
E-mail  [email-masked]
Phone Number    (91) 9718001556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sec 16
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Iqor    Sr agent        Currently working       30k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we need to check correct website name. We will check internet connection. We will try to open another browser. We Weill reset the browser from from the settings, setting > advance settings > reset browser >remove all history an all.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Need to turn on Bluetooth from the phone.
Go to the phone settings turn on the Bluetooth.
Select the name of the Bluetooth which you want to connect.
Click on the connect.
What according to you makes you a good candidate for customer service or technical support job? According to me listen customer actively customer concern.
Provide resolution on time.
Try to use empathy and sympathy word.

On a scale of 1 - 5 please rate your fluency in spoken English  5