Subject: Fw: Tech Support Candidate - Akash Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:31:16 +0000

doubt but interview
________________________________
From: Akash Kumar <[email-masked]>
Sent: Friday, June 17, 2022 10:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Akash Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Akash Kumar
E-mail  [email-masked]
Phone Number    (+91) 7607549935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
SAP, MFA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  NA      26666
Previous Employer 1     Sigma Mentors IT Solutions      Process Manager Jul 2021        30000
Previous Employer 2     Silicon Mentors Front End Design Engineer       Nov 2017        18500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh my web page.
2. Update my browser.
3. Clear the Cache.
4. Disable the third party browser extension.
5. Test the internet speed.
6. Restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap 'pair new device'.
4. Tap the name of the Bluetooth device that you want to pair with your device.
5. Follow any onscreen instructions.
What according to you makes you a good candidate for customer service or technical support job? A candidate must have these five qualities -

1. Technical skills.
2. Communication skills.
3. Patience.
4. Problem solving skills.
5. Learning skills.
6. Team work.
On a scale of 1 - 5 please rate your fluency in spoken English  5