Subject: Fw: Tech Support Candidate - Sandeep Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:30:46 +0000

no
________________________________
From: Sandeep Verma <[email-masked]>
Sent: Friday, June 17, 2022 10:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sandeep Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sandeep Verma
E-mail  [email-masked]
Phone Number    (91) 9810641821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Najafgarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Corporate infotech pvt ltd      Sr. Engineer - Desktop support  30 june 2022    25000
Previous Employer 1     Axis marketing  Desktop engineer        19.1.2012       4500
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Sir tell me more about the problem please...your internet in working or not...if he told me connection problem then I will resolve through network as per as going through to the customer site...if he told me connection is ok then I will check IP addressing and check on status of port in router...after that if www.ntdv.com not working I will check the Error like SSL error or not...if all troubleshooting are done..i will check the ISP provider lineor lease line for Internet
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First u switched On your Bluetooth speaker...then open your Bluetooth function over your phone and check on list of all available Bluetooth devices..Now if your Bluetooth speaker device shown in a list then please check and connect the device and pair...Now after few seconds your device is ready to connect...
What according to you makes you a good candidate for customer service or technical support job? I m self leaner, passionate or good communicator....
On a scale of 1 - 5 please rate your fluency in spoken English  3