Subject: Fw: Tech Support Candidate - Sunil Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:30:38 +0000

no
________________________________
From: Sunil Kumar <[email-masked]>
Sent: Friday, June 17, 2022 10:51 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sunil Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sunil Kumar
E-mail  [email-masked]
Phone Number    (+91) 7992313450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Arvada Excel    Technical Support Executive     September 2021  38k
Previous Employer 2     Beno Support    Sr. Technical Support Executive         August 2020     42k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will restart the computer, because by restarting the device it clears lots of things.
I will check the internet connection.
If internet is connected then i will check whether the website is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth speaker and bluetooth on
Turn on mobile mobile bluetooth
Search the device(bluetooth speaker)
Pair the device
Connected
What according to you makes you a good candidate for customer service or technical support job? The candidate should be calm, professional, knowledgeable and ready to help the customer always
On a scale of 1 - 5 please rate your fluency in spoken English  4