Subject: Fw: Tech Support Candidate - Richa G
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:29:07 +0000

no
________________________________
From: Richa G <[email-masked]>
Sent: Friday, June 17, 2022 12:24 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Richa G

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Richa G
E-mail  [email-masked]
Phone Number    (+91) 9560896388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr.Tech Support agent   30 May 2022     37 K
Previous Employer 1     Franciscan solutions    Tech Support agent      30 may 2019     18 K
Previous Employer 2     Extramarks Pvt Ltd      Sr. Tech Support agent  30 Dec 2021     25 K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If you encounter the “This site can’t be reached” message, here are five ways to fix it from least to most complicated:
1-Restart your internet connection.
2-Disable your firewall and antivirus.
3-Clear your browser cache.
4-Flush your DNS cache.  by using the windows command
(IPconfig/flushdns)
5-Change your DNS servers steps are below-
* Go to Start and open the control panel. On Windows 10/11 just search for the “Control Panel”.
* Look for “Network and sharing center” and open it. You will find it under the “Network” options. Or click to show “All control panel items.
* Find your network interface, in simple words internet connection name, and click on it.
* Now you will get another window with connection status, click on Properties here.
* Under properties double-click Internet Protocol Version 4 (TCP/IPv4).
Now another dialog box will appear with the IP address and DNS server address, here you need to select “Use the following DNS server address” and assign the following DNS address:-

Preferred DNS server:   8.8.8.8
Alternate DNS server:    8.8.4.4
* Now hit OK on every dialog box to save the changes you made.
Please list the steps to connect a Bluetooth speaker to your mobile phone.
* First Open Settings. You can find this under your Apps, or by sliding your finger down from the top of the screen and clicking the gear-shaped icon in the top-right corner.
* Next, tap Connections.
* Then tap Bluetooth. You can see if your Bluetooth connection is turned on or off here.
* Then tap Scan at the top-right corner of your screen.
* Next, press and hold the power button on your headphones.
* Finally, find your headphones and tap them
What according to you makes you a good candidate for customer service or technical support job? Being a customer service agent means being ready to deal with different people who share different attitudes and social skills, your positivity not to take anything personally or get moody especially if you have to deal with people goes a long way as an agent, and I believe I am very patient while dealing with people.
On a scale of 1 - 5 please rate your fluency in spoken English  4