Subject: Fw: Tech Support Candidate - Vishal Pathania
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:28:28 +0000

no
________________________________
From: Vishal Pathania <[email-masked]>
Sent: Friday, June 17, 2022 1:20 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishal Pathania

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishal Pathania
E-mail  [email-masked]
Phone Number    (91) 8219258094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mohali
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance SME     Still Working   26000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i go to a website and get an error i will try all these troubleshooting steps which are mentioned below:
1. Check the web address for typo.
2. Check with the internet connections if it is working properly and restart it.
3. Disabled firewall and antivirus.
4. Clear browser cache and history.
5. Flush DNS Cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from top of the screen.
2. Touch and hold bluetooth.
3. Tap pair new device. If I don't find pair a new device, will check under "Available Devices" or tap more. Refresh.
4. Tap the name of the bluetooth device that i want to pair with my device.
5. Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? 1. Delivering good respect to the customers
2. Empathy: The key to customer success
3. Abilities to communicate with the customer clearly.
4 Positive attitude
5. Be patient
6. Creative problem solving Abilities
On a scale of 1 - 5 please rate your fluency in spoken English  4