Subject: Fw: Tech Support Candidate - Sanjeev Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:28:02 +0000

no
________________________________
From: Sanjeev Kumar <[email-masked]>
Sent: Friday, June 17, 2022 1:50 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sanjeev Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sanjeev Kumar
E-mail  [email-masked]
Phone Number    (+91) 8077479390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon, Sec-22
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Microland Limited       System Support engineer         25k
Previous Employer 1     N/A
Previous Employer 2     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Figure out the problem.
2- checked by another user credentials, it’s working or not.
3- In case another user credential working fine, So we have do our troubleshooting.
. Checked network is working fine or not, checked lan connection settings and put correct IP address and it’s port no.
And also clear all cache, cookies and saved password.
. We do and this site to add in compatibility setting and also and into trusted sites.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * Turn on Bluetooth speaker power and also turn on the mobile phone Bluetooth.
* Now in our mobile phone Bluetooth speaker will showing in mobile Bluetooth setting.
* Pair the device with Bluetooth speaker.
* After that it’s easily connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? Good candidate for customer service,
1- Communication skills
2- Problem solving skill
3- passion for customer service
4-Connect to customer as soon as possible after problems is coming.
5- Given to fix solution.
And Technical Support job,
- Must have a strong characteristic and spirit for good and sound customer service.
- They able to work with people and must have strong communication skill.
- Must be able to good working rapport with clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English  4