Subject: Fw: Tech Support Candidate - Ajay Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:27:45 +0000

interview
________________________________
From: Ajay Verma <[email-masked]>
Sent: Friday, June 17, 2022 4:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ajay Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ajay Verma
E-mail  [email-masked]
Phone Number    (011) 9958077367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tata consultancy services       System administrator    NA      30,000
Previous Employer 1     Data glove it solutions Associate       26 Feb 2018     20,000
Previous Employer 2     Progressive info vision pvt ltd         Desktop support Engineer L2     Jan 2017        11,265
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  These are the given below steps.
1.first we will check the internet connection whether internet is working or not.
2.we will try to open it in another browser.
3.we will clear recent history, cookies and cache
4.we will check the proxy settings in the internet browser properties.
5.we will check the host files.
6.we will add the website in compatibility settings.
7.it could be a error from the server side.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      These are the steps given below.
1.Open the settings app.
2.Navigate to connected devices and turn on the Bluetooth toggle switch,if it's not enabled
3.Select Bluetooth to view the options.
4.Select pair new device to place the Bluetooth
device in pairing mode.
5.look for the Bluetooth speakers name on the list.
6.Select the speakers name to connect to it.it takes a few seconds for the devices to pair.when done,the screen shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? I have all the necessary skills for the customer service or technical support job.i am fluent in spoken English.I am hardworking guy.I have all the technical knowledge about devices.I am time punctual.So all these qualities makes me perfect for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4