Subject: Fw: Tech Support Candidate - Md Ibrahim
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:27:24 +0000

interview
________________________________
From: Md Ibrahim <[email-masked]>
Sent: Friday, June 17, 2022 4:56 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Md Ibrahim

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Md Ibrahim
E-mail  [email-masked]
Phone Number    (+91) 8434563706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 62 noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Shiv shati developers   Technical Support       30 June 2022    32000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First refresh the page, check network issues if any. Generally this type of problem is caused due to network issues. So I'll fix that and mostly It will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open your Bluetooth mobile settings then select add a new device, after your Bluetooth devices shows upon searching, press connect and it'll be connected successfuly.
What according to you makes you a good candidate for customer service or technical support job? I would like to describe myself as an ambitious, competent and a fast learner. And for me I'm a computer geek. I do my tasks given to me earlier than the deadline. As I'm a geek about tech so i found it very interesting to do my work.
On a scale of 1 - 5 please rate your fluency in spoken English  5