Subject: Fw: Tech Support Candidate - Ishita Shukla
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:26:16 +0000

no
________________________________
From: Ishita Shukla <[email-masked]>
Sent: Friday, June 17, 2022 7:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ishita Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ishita Shukla
E-mail  [email-masked]
Phone Number    (201303) 8736016444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 74
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a computer user if I get an error on my browser I will take salient steps like :-
1) Firstly, i will clear the browser cache.
2) I will reset the Google Chrome browser.
3) I will restart the DNS.
4) I will change the DNS server.
5) I will reinstall chrome.
6) I will install another web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      So, if I have to connect a Bluetooth speaker to my mobile phone the very first step I would take is, i would open the Bluetooth tab of my phone and then the Bluetooth tab of my speaker. If the device is not available or i am unable to find that device we have the tab of available devices with the help of which we could find out the device.After this step i would get an instruction to pair up these two devices that is my phone and a Bluetooth speaker, in that case I will be getting two options either to agree or disagree and once i tap to the agree tab the device will be connected .
What according to you makes you a good candidate for customer service or technical support job? Since I am a fresher, i am ready to adopt all the challenges which will be given to me for the company's growth as well as the growth of mine too. But if I have to tell about my capability as a good employee in customer service or technical support job i would say i have :-
1) Good communication skills , as far as I know this is the best skill an employee should have.
2) The team leadership quality.
3) The problem solving skills.
4) I am girl who believe in hard work.
5) I am committed to learn any new skills which shows my adaptive nature.
6) I can assure that my dedication towards my job will not let you down.
On a scale of 1 - 5 please rate your fluency in spoken English  4