Subject: English Language Test - parul jaiswal
From: parul jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 05:25:18 -0400

Foreign Language
Screening Test

Name

parul
jaiswal    /  (+91 ) 8398982718
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir/Ma'am,

Greetings from Live Sales Man!!!

First, we are apologize for inconvenience that caused, As per your mail and
calls, we checked for your order punched is showing incorrect so we couldn't
delivered at required place. so i request you to please share correct address in
order to courier it on correct residence address.

Therefore, kindly revert us as soon as so that we can proceed further for
shipment and delivery.

Thanking you

Parul Jaiswal

Technical Support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Ma'am/Sir,

Greetings for the day!!!

first of all, we are apologize for inconvenience that caused, as per your recent
mail, we are coordinating with our team member for better information and will
get it fix soon, we just wants to inform you that there is some policy and
return policy if its come under that then only it will return and refund. we
will sent someone to recheck and repaired it.

Thank you

Parul

Technical Support