Subject: Fw: Tech Support Candidate - Rahul Kumar Saini
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:24:45 +0000

looks decent, interview him first
________________________________
From: Rahul Kumar Saini <[email-masked]>
Sent: Friday, June 17, 2022 8:44 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rahul Kumar Saini

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rahul Kumar Saini
E-mail  [email-masked]
Phone Number    (+91) 9728682928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ambala
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
IT services; ORACLE Financial apps
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sopra Steria India      Oracle consultant               40000
Previous Employer 1     Health source NZ LTD    Support clerk   30 July 2020    130000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  first of all I will check if the website is correctly entered or not. then next step is to check if some other websites are opening or not. if not then there must be an error with the Internet. it's Best to check if the internet connectivity is available or not. if other website opens, then I will clear off cookies and temporary data. Next to check if the browser is up to date or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth Speaker from ON/Off switch.
2. Turn on Bluetooth in Mobile Phone, to find this swipe down from top of screen and toggle ON/Off Bluetooth. or Alternatively ; goto setting and Network and connectivity, then Bluetooth and turn on.
3. Tap on available devices or refresh the list.
4. now select the name of Speaker from available device
5. Pair with the device and connect.
What according to you makes you a good candidate for customer service or technical support job? I have very good Interpersonal skills and have built great relationships with Colleagues and customers in my current and previous organization. I have Excellent communication skills and approachable skills as well. I know how to handle worst situations while working with clients.
I have excellent problem solving and analytical skills. I have good hands in hardware and software as my educational backgrounds are Electronics and IT. Having a current role as Oracle consultant am connected with Windows and MS Office and also with the UK based clients on daily basis. I am a team  player and a quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English  5