Subject: Fw: Tech Support Candidate - Puru Raj
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:22:38 +0000

no
________________________________
From: Puru Raj <[email-masked]>
Sent: Saturday, June 18, 2022 9:14 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Puru Raj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Puru Raj
E-mail  [email-masked]
Phone Number    (226025) 9634122103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Analyst         19k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check internet
2.check if site accessible by others
3.check in other browser if yes clear cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2 then go to connected devices
3.open bluetooth
4.click on pair devices
5. After finding device click on the device to pair
What according to you makes you a good candidate for customer service or technical support job? Have a better communication with client, so we can first understand what client actually needs
And give proper solution that resolve client issue on permanent basis
On a scale of 1 - 5 please rate your fluency in spoken English  4