Subject: Fw: Tech Support Candidate - Ankita Patel
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:22:15 +0000

no
________________________________
From: Ankita Patel <[email-masked]>
Sent: Saturday, June 18, 2022 10:53 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ankita Patel

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankita Patel
E-mail  [email-masked]
Phone Number    (+91) 6388299062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      BAREILLY
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all I will check my internet connection.
2. Whether my device is connected to internet or not.
3. Network firewall is preventing the website.
4. I will check if there is any ip address issues.
5. If my device is not connected to internet then I will connect to it. If it is connected then no problem.
6. If still problem is there then I will clear my browser cache memory along with site data .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I will turn on the bluetooth on my mobile phone.
Then I will power on the speaker. In present as we on the speaker it automatically turn on it's bluetooth. If the same doesn't happened then I will manually turn the bluetooth of the speaker by using specific button provided on the speaker. Then I will connect the speaker to my mobile by using the pairing number.
Pairing number automatically arrived on the screen as our mobile detects the speaker bluetooth. Just we have to accept the pairing permission. That's all
Now our both devices are connected to each other via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? As I know myself very well I can assure you that I understand the problems through which customer is suffering. I hear those problems with patiently.
I am having good knowledge about computers which makes me upper hand for this responsibility. I am also aware about the problems  which is faced during server issues and technical error . Moreover I am also awre about the solutions.
On a scale of 1 - 5 please rate your fluency in spoken English  4