Subject: Fw: Tech Support Candidate - Arpit Saraha
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:20:54 +0000

no
________________________________
From: Arpit Saraha <[email-masked]>
Sent: Saturday, June 18, 2022 12:13 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Arpit Saraha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Arpit Saraha
E-mail  [email-masked]
Phone Number    (+91) 9691200042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Indore
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Money Capital Height Research And Investment Pvt. Ltd.  Management Trainee      18-06-22        25000/-
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, check the internet connection whether the connection is stable or not. Secondly re-start the web browser in your desktop and lastly re-enter the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn the Bluetooth mode ON in your Bluetooth speakers and then open your smartphone's Bluetooth then refresh for new connections. Search for the Bluetooth speakers name and tap on the name to pair it. Pair option will pop up, select pair and wait for pairing. Once your device paired hence your Bluetooth speakers get connected with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realises would definitely differentiate me from others.
On a scale of 1 - 5 please rate your fluency in spoken English  4