Subject: Fw: Tech Support Candidate - Divya Kant Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:19:57 +0000

no
________________________________
From: Divya Kant Singh <[email-masked]>
Sent: Saturday, June 18, 2022 3:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Divya Kant Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Divya Kant Singh
E-mail  [email-masked]
Phone Number    (91) 7800173656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vigour Mobile India Pvt Ltd     Customer Support        Currently working       31000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There can be few issues-
1. Internet is not working properly. Will check the internet. If still not working will find out
2. Wether site is trusted or not .
If still not working will check if there is site blocked or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Following steps need to follow-
1.Switch Onn the speaker and put it in searching mode .
2. On the Bluetooth of phone and click on pairing device.
3. Pair the device and play the song
What according to you makes you a good candidate for customer service or technical support job? A good listener and timely solving the troubleshooting issues with calm amd patience.
On a scale of 1 - 5 please rate your fluency in spoken English  5