Subject: Fw: Tech Support Candidate - Jitesh Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:18:39 +0000

no
________________________________
From: Jitesh Kumar <[email-masked]>
Sent: Saturday, June 18, 2022 7:59 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jitesh Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jitesh Kumar
E-mail  [email-masked]
Phone Number    (+91) 9654706833
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Tilak nagar, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hewlett Packard L1 - Technical Support Engineer 6/02/2022       27000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) First I will check the internet connection.
2) If Internet is working fine then I will check the browser settings whether that site is blocked by browser or not.
3) Sometimes antivirus software also blocks some sites we can also check by disabling antivirus security at browser.
4) We can also check with ISP by connecting pc to different network because sometimes some IP 'S are blocked by ISP.
5) Lastly we can also try to run that site in different device to clarify.
6) And there may be chances that site is temporary closed by the company itself. They might be doing some backend work or modifications in the website l.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Firstly,  we will turn on the bluetooth speaker.
2)After that we' will turn on bluetooth in our mobile phone .
3) We will search for that device in our mobile's bluetooth menu
4) After that we'll add that device to pair it with our smartphones
5) Once the device is paired it will be connected to our smartphone.
What according to you makes you a good candidate for customer service or technical support job? 1) I think the main quality that a technical support executive should possess is that he should have patience to understand the customers issues.

2) He/She should be a good listener.

3) He/She possess emotional intelligence so that they would be able to understand customer's situation.
On a scale of 1 - 5 please rate your fluency in spoken English  3