Subject: Fw: Tech Support Candidate - Akshada Kene
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:18:16 +0000

no
________________________________
From: Akshada Kene <[email-masked]>
Sent: Saturday, June 18, 2022 8:54 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Akshada Kene

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Akshada Kene
E-mail  [email-masked]
Phone Number    (444606) 9356864668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Amravati
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Itechnosoft private limited     Tech Analyst    15 jun 2022
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Use a internet site down checker
Use a ping checker
Run step-by way of-step diagnostics
Conduct a Traceroute
Use network and website tracking software program
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the pinnacle of the screen.
Touch and maintain Bluetooth .
Tap Pair new tool. If you do not find Pair new device, test beneath "Available devices" or faucet More. Refresh.
Tap the name of the Bluetooth device you want to pair together with your tool.
Follow any on-display screen instructions.
What according to you makes you a good candidate for customer service or technical support job? Delivering Respect to Your Customer.
Have Your Agents Practice Active Listening Skills.
Empathy: The Key to Customer Success.
Ability to Communicate Clearly With the Customer.
A Positive Attitude.
Be Patient.
Customer Service Agents Determined to Serve.
On a scale of 1 - 5 please rate your fluency in spoken English  5