Subject: Fw: Tech Support Candidate - Pankaj Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jun 2022 09:17:57 +0000

no
________________________________
From: Pankaj Kumar <[email-masked]>
Sent: Saturday, June 18, 2022 8:57 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pankaj Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pankaj Kumar
E-mail  [email-masked]
Phone Number    (0) 9808401595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Saket New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TPRS    SDM     18june  24300
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i have to check the website address is it in correct format or not , if it's correct i have to check the internet connectivity, browser settings, website pings, if there's is connecting issue,ping drop then i have to do the troubleshooting internet if issues not resolved then check network connection if issues found then contact network internet provider for support...
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker first then turn on mobile Bluetooth then go in mobile Bluetooth settings then find or add speaker device and pair authenticate then use .
What according to you makes you a good candidate for customer service or technical support job? Good behaviour
All time support
Politely talking way
Respect
On a scale of 1 - 5 please rate your fluency in spoken English  4